Other Frequently Asked Questions & Troubleshooting

Battery Information and Troubleshooting

• All About your Smartphone Battery Health
• “Important Message” or “Unknown Part” warning from Apple?
• Issue with device's battery capacity
• My phone battery drains quickly
• My battery is not charging
• Why is my battery heating up/swelling

Carrier Information and Troubleshooting

• Which phone is compatible with my carrier?
• My unlocked phone isn't working with my carrier
• What's the difference between an unlocked and locked phone?
• No network on my device
• My eSIM is not working

Buyback / Trade in Program

• How are devices inspected?
• How do I get the shipping label and materials?
• How do I prepare my device for buyback?
• How do you estimate the price of my device?
• How does Buyback at Reebelo work?

Troubleshooting

• Troubleshooting Steps for Older iOS Devices
• My Speaker Isn't Working
• Touchscreen not working properly
• Device has a display issue
• My device doesn't turn on anymore
• People can't hear me well

See all 20 articles

How to

• How do I enter a discount code?
• I have received the return label, when should I post the device?
• How do I make a purchase?
• How do I find my IMEI number?
• How do I remove my iCloud/ Google account on my phone?
• How do I reset my device?

Purchasing

• How can I compare the best offers in Reebelo?
• Can I purchase in bulk?