The 12-Month Vendor Warranty
All device purchases made on Reebelo come with a 12-Month Vendor Warranty. The Warranty covers all hardware and software defects or failures, provided that the device has no identifiable physical or water damage. In other words, the Warranty is limited to operational and functional defects encountered in normal use of the device.
During this period, the vendor will offer a replacement or refund, depending on the nature of the issue. The Warranty is valid for 12 months from the delivery of your device.
Note: If you don't recall creating and account with us, please try signing in with the email address that you used to purchase your device.
Below is a step-by-step guide that will help you with this.
1. Log in to your account
Click here to login to your account for quick access
Once logged in, click "Account" to have the drop-down items and then click "My Orders".
2. Choose the right device and warranty claim
You should be able to see the orders you have made. You then can click "Warranty Claim" and the item will be sent to the vendor for inspection and the appropriate remedy. No buttons will be clickable if the warranty has expired.
Note: The Return button will be unavailable if the item has passed the 30 Day Return Policy.
You then should be able to see the following:
3. Fill in the details
Fill up the details in the form. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device. A minimum of 4 pictures is required before submitting a claim.
4. We'll get back to you!
Once you have submitted the claim, our CS team will get back to you within 48 hours with the prepaid return label. Instruction will be included in the email and you would need to follow it diligently.