Note: If you don't recall creating an account with us, try first resetting your password using the email address you used to place the order. You should be able to log in after with your email and password.
You're also welcome to track your order using the email address and order number here.
If you can log into your account, you can use the following step-by-step guide to track your order in your account.
1. Log in to your account
Click here to login to your account for quick access
Once logged in, click "Account" and then select "My Orders" from the drop-down list.

2. View Tracking Information
If the order has not been dispatched you will not have a tracking link provided
When your order has been dispatched, you will be provided with a tracking ID and a tracking link. The link provided will redirect you to our delivery partner's tracking page. If you have any further questions about the delivery, please reach out to the courier partner by selecting "Contact courier" for further assistance.
If the courier cannot assist you and you need further assistance, feel free to click the “help” button.
Additional Information:
You may check the status on the courier site by clicking these links.
Courier |
Tracking Link Page |
Fedex |
|
UPS | https://www.ups.com/track?loc=en_US&requester=ST/ |
Courier |
Contact Page |
Fedex |
|
UPS | https://www.ups.com/us/en/support/contact-us.page? |