If you're experiencing issues with your device's network connectivity, don't worry! We've compiled a list of helpful tips and tricks that can help you troubleshoot the problem.
1. Check for SIM card issues:
- Make sure your wireless network provider plan is active.
- Restart your device (iPhone, iPad, or Samsung phone).
- Check for any network provider settings update by going to Settings > General > About. If an update is available, select "OK" or "Update."
- Remove your SIM card from the SIM card tray and then reinsert it, being careful to close it. If you're using a SIM tray from a different device, that could be the issue.
- Try another SIM card. If you don't have one handy, go to your provider's store to test one — you may just need to replace your SIM card.
2. Reset your network:
- Check your coverage to ensure you're located in an area with the mobile network coverage.
- Try turning your mobile data off and then on again by going to Settings > Cellular or Mobile Data (Settings > Mobile Data for iPad users).
- If you're abroad, make sure you have data roaming enabled by going to Settings > Mobile Data > Mobile Data Options > Data Roaming.
- Reset your network by going to Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings. Keep in mind that this will also reset any saved Wi-Fi networks and passwords, data settings, and the VPN and APN.
3. Update your device to the latest software version:
- Back up your device with iCloud or on your computer.
- Plug your device into a power source and connect to Wi-Fi.
- iOS devices:
- Go to Settings > General > Software Update and pick the update you want to install.
- Android devices:
- Go to Settings > System > System update.
4. Restore your device to factory settings:
- Go to Settings > General > Transfer or Reset [Device] > "Erase All Content and Settings" and follow the prompts. Or, connect your device to your Mac or PC and use Finder or iTunes to restore your phone.
- Go to Settings > Google > Backup to back up your data first. Then, go to Settings > System > Advanced > Reset options > Erase all data (factory reset) > Reset phone. Enter your security credentials if prompted and follow the instructions to reset your device.
Hopefully, one of these steps will help solve your network issues!