If you're experiencing issues with your device's network connectivity, don't worry! We've compiled a list of helpful tips to help you troubleshoot the problem.
1. Check for SIM card issues
- Make sure your wireless network provider plan is active
- Restart your device (iPhone, iPad, or Samsung)
- Check for any network provider settings update by going to Settings > General > About. If an update is available, select "OK" or "Update"
- Remove your SIM card from the SIM card tray and then reinsert it, being careful to close it. If you're using a SIM tray from a different device, that could cause issues as they are not all compatible
- Try another SIM card. If you don't have another, try going to your provider's store to test one. It's possible that you may just need to replace your SIM card
2. Reset your network
- Check your coverage to ensure you're located in an area with the mobile network coverage
- Try turning your mobile data off and then on again
- iOS: Settings > Cellular or Mobile Data
- Settings > Mobile Data for iPads
- If you're abroad, make sure you have data roaming enabled by going to Settings > Mobile Data > Mobile Data Options > Data Roaming
- Android: Settings > Mobile Data Network > Mobile Data
- iOS: Settings > Cellular or Mobile Data
- Try resetting your network
- iOS: Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings
- Keep in mind that this will also reset any saved Wi-Fi networks and passwords, data settings and VPN/APN
- Android: Settings > General > Reset > Reset Network Settings > Reset settings
- iOS: Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings
3. Update your device to the latest software version
- iOS devices
- Back up your device with iCloud or on your computer
- Plug your device into a power source and connect to Wi-Fi
- Go to Settings > General > Software Update and pick the update you want to install
- Android devices:
- Go to Settings > System > System update
4. Restore your device to factory settings
- iOS devices
- Go to Settings > General > Transfer or Reset [Device] > Erase All Content and Settings and follow the prompts
- Or, connect your device to your Mac or PC and use Finder or iTunes to restore your phone. Note that your computer will erase your phone and install the latest version of iOS or IPadOS. Once it is restored it will automatically restart
- Android devices
- Go to Settings > Google > Backup to back up your data first
- Go to Settings > Factory Data Reset
- Enter your security credentials if prompted and follow the instructions to reset your device