If your device gets damaged, please report the incident to us within 30 days by logging into your Reebelo account. Once your claim has been approved, we’ll email you the instructions to have your device sent to the nearest repair center, which you can change if needed. You can also send your device by mail, but the repair process may take longer. Please follow the instructions in the email to change your preferred method of sending your device to the repair center.
When you or your device arrives at the repair center, you'll need to pay a $50 service fee to start the repair. For common issues with available parts, repairs usually take between 24-48 hours. If your device can't be fixed, we'll let you know and offer you a cash reimbursement up to the price you paid for the device.|
You will be notified via email at every step of the process.